The following are information about the CUT Tool & OfficeScan Common Uninstall Tool: The CUT Tool for OfficeScan can remove corrupted OfficeScan agent program without needing an uninstall password, and it can help auto-install a new Agent based on the customer's setup packages.

Note: The OfficeScan NT Proxy Service does not exist on Windows 8, 8.1, or Windows Server 2012 platforms. • Trend Micro Unauthorized Change Prevention Service • Trend Micro Common Client Solution Framework • Remove the OfficeScan agent shortcut from the Start menu. • On Windows 8, 8.1, and Windows Server 2012: • Switch to desktop mode. • Move the mouse cursor to the bottom right corner of the screen and click Start from the menu that appears. The Home screen appears.

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• Right-click Trend Micro OfficeScan. • Click Unpin from Start. • On all other Windows platforms: Click Start > Programs, right-click Trend Micro OfficeScan Agent, and click Delete. • Open Registry Editor ( regedit.exe).

Warning: The next steps require you to delete registry keys. Making incorrect changes to the registry can cause serious system problems. Always make a backup copy before making any registry changes. For more information, refer to the Registry Editor Help. Note: For Windows 8/8.1 and Windows Server 2012 systems, skip this step. Note: The following steps only apply to Windows Vista/Server 2008/7/8/8.1/Server 2012 operating systems. Agents using all other operating systems skip to step 15.

• Right-click Network and click Properties. • Click Manage network connections. • Right-click Local Area Connection and click Properties. • On the Networking tab, select Trend Micro NDIS 6.0 Filter Driver and click Uninstall. • Restart the agent endpoint. • If there are no other Trend Micro products installed on the endpoint, delete the Trend Micro installation folder (typically, C: Program Files Trend Micro). For 64-bit computers, the installation folder can be found under C: Program Files (x86) Trend Micro.

• If there are other Trend Micro products installed, delete the following folders: • • The BM folder under the Trend Micro installation folder (typically, C: Program Files Trend Micro BM for 32-bit systems and C: Program Files (x86) Trend Micro BM for 64-bit systems).

Note: • For Windows 8, 8.1, 10, Windows Server 2012, and Windows Server 2016, switch to desktop mode to unload the OfficeScan agent. • Disable the password on computers where the OfficeScan agent will be unloaded. • If the unload password was not specified, stop the following services from Microsoft Management Console: • OfficeScan NT Listener • OfficeScan NT Proxy Service (for Windows Server 2008) • OfficeScan NT RealTime Scan • Trend Micro Common Client Solution Framework • Remove the OfficeScan agent shortcut from the Start menu. • On Windows 8, 8.1, 10, Windows Server 2012, and Windows Server 2016: • Switch to desktop mode. • Move the mouse cursor to the bottom right corner of the screen and click Start from the menu that appears.