Notes: • Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable. • The most recent software version becomes available on the SUA / SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage. The software update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process. • Ensure the Software Upgrade Assistant (SUA) is already installed on your computer.

Refer to for help installing. If the software doesn't download from your device after plugging into your computer, download from (enter your device name then choose your specific Verizon device model). Hp install a fatal error occurred preventing product use. • After entering your device model, click the Instructions link. • Click the Software Instructions link (located on the right-side of the page). • Click the Software Update Tool link. • Choose your operating system and connect your device to the computer.

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• Tap Run to load the software directly to the device or tap Save to download the software update to your computer for a later installation. • From the desktop, click the VZW Software Upgrade Assistant icon located in the task bar (next to the date and time). If not available on a Windows computer, navigate: Start > All Programs > Verizon > Verizon Wireless Software Upgrade Assistant.

Allow up to 1 minute for the app to launch and check device info. • Ensure the wireless device is powered on then connect it to the computer via USB cable, choose File Transfer as the USB mode then click NEXT. • As soon as the device is recognized (may take a few minutes), click NEXT. • The system checks for updates and prompts you to click START UPDATE if one is available.

Downloading the update can take from 30-60 minutes and installing the update can take an additional 30-60 minutes. • After the update has completed, click FINISH. If the update fails to install, please refer to the for further assistance. Do not disconnect or power off the device until the Status indicator displays 'Update Successful'.

Notes: • To use the Software Repair Assistant (SRA), ensure the wireless device is powered on and unlocked (if device lock is enabled) then connect it to a compatible computer using the supplied USB cable. • The device may automatically restart a few times during the software repair process, which takes approximately 15 minutes. • The most recent software version becomes available on the SUA / SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage. Don't disconnect the device from the computer or power it off during the repair process. • Ensure the Software Upgrade Assistant software is installed. Refer to for assistance.

• Ensure the wireless device is powered on and unlocked (if device lock is enabled), then connect it to a compatible computer using the supplied USB cable. • From the taskbar (located in the lower right), right-click the Software Upgrade Assistant tray icon (when the SUA does not launch automatically). • From the Assistant Tools column (located on the left), click Repair Assistant. • Click Run Repair Assistant. • Select the appropriate device then click REPAIR (located on the right).

If presented, click OK on the repair confirmation. A progress bar shows status of repair. • Once the software repair is complete, 'Repair Complete' displays above the status bar. • Click Close (located on the bottom right) to exit the Repair Assistant.